Client Concerns

At Premier, we are always looking for ways to better serve our clients. We welcome any feedback or suggestions regarding our service or how we can improve upon it. Client concerns will be handled in a fair, prompt and confidential manner. Our goal is to provide a resolution as quickly as possible. We encourage you to write us about your experiences with our company or submit a testimonial to be placed on our site. Your permission will be obtained before any testimonials will appear.

We always encourage you to first address your issue directly to with your Property Manager.

Alternatively, you can:
• Provide a written letter or other communication addressed to Veronica Wynn, President, 
at vwynn@prstrata.com and she will personally address your concerns. 
• Email to info@prstrata.com
• Submit your concern directly through our website

The nature of your concern will determine who will contact you. There may be a request for additional information in order to further investigate the matter.

Within ten (10) days of the receipt of the original concern, you should receive a response which addresses your issue and a recommendation of steps to remediate your concern. If this timeline cannot be met, a letter will be issued within ten (10) days stating the reason(s) for the delay and the new estimated time for completion.